Louis Global Trading LLC dba Louis Cyber Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website louiscybersolutions.com and use our services.
1. Information We Collect
We collect information that you provide directly to us when you:
- Contact Us: Name, company name, email address, phone number, and message content submitted through our contact form or chat widget
- Book Consultations: Information provided when scheduling appointments through our booking system
- Use Our Website: IP address, browser type, device information, pages visited, and time spent on pages (collected automatically through cookies and analytics)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide consultation services
- Schedule and manage appointments
- Send service-related communications
- Improve our website and services
- Analyze website usage and trends
- Comply with legal obligations
3. Third-Party Services
We use the following third-party services that may collect and process your information:
- Amazon Web Services (AWS): Our website, AI chat assistant, and contact form are hosted on AWS infrastructure. AWS processes data in accordance with their Privacy Notice.
- Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymous usage data. Learn more about Google's Privacy Policy.
- Google Calendar: Appointment scheduling is managed through Google Calendar. Your booking information is subject to Google's Privacy Policy.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Analyze website traffic and user behavior (Google Analytics)
- Remember your preferences and settings
- Improve website functionality
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your information:
- HTTPS encryption for all data transmission
- AWS security infrastructure with encryption at rest and in transit
- Access controls and authentication mechanisms
- Regular security assessments and monitoring
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill the purposes described in this policy
- Comply with legal, regulatory, and contractual obligations
- Resolve disputes and enforce our agreements
Contact form submissions and consultation records are typically retained for 3-7 years in accordance with business record retention practices.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Opt out of marketing communications at any time
- Data Portability: Request a copy of your data in a structured, machine-readable format
To exercise these rights, please contact us at glouis@louiscybersolutions.com.
8. International Data Transfers
Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising CCPA rights
11. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7 above. Our legal basis for processing your information includes:
- Consent: You have given clear consent for processing your personal data
- Contract: Processing is necessary for a contract with you
- Legal Obligation: Processing is necessary to comply with the law
- Legitimate Interests: Processing is necessary for our legitimate business interests
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: